...Alicja Gębczyńska; Katya Vladova Purpose Despite the multitude of publications concerning the process maturity assessment models applied in the private sector, the matter of the choice of a process maturity assessment model is not so unambiguous in the public sector. The goal of this article...

... chains. This research aims to present a model to develop the value chain for the public sector. Design/methodology/approach Action research was used with case study in the evaluation step. Findings This research presents a model for value chain development along seven steps, covering data...

...Razana Juhaida Johari; Md. Mahmudul Alam; Jamaliah Said Purpose Integrity-related issues are now endemic to public service bureaucracies. It is claimed that corruption in the public sector is very common in various departments/agencies. Lack of integrity will lead to failings in governance...

... 09 05 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Abimael Rondon Do Nascimento is the corresponding author and can be contacted at: abimaelrondon@gmail.com BPM Implementation Public sector Activity governance Operational...

...Manuel F. Suárez-Barraza; José Á. Miguel-Dávila Purpose – Despite the abundant literature in the private sector, a significant gap was detected in the public sector where there were only a few academic efforts to appraise or assess the implementation of the Japanese approach. The likely reason...

... University (Evans et al., 2008, 2005). Process management Information management Public sector Sweden Public sector organizations The perspective of business process management (BPM) broadens. The implementation and classification of archival records according to business processes...

...). Central government Government policy E‐government Web sites Best practice Public sector Empirical study Internet Information technology Glosary of terms Confidence level degree of certainty that statistical comparisons are valid. Control variable variable held constant in order...

... on the qualities of open process innovation taking the example of the public sector domain. This paper examines how personnel‐resource scarcity exerts influence on the involvement of: customers (here citizens and local companies); and consultants (here management and software consultants) in public sector BPM...

...Thomas R. Gulledge, Jr; Rainer A. Sommer Business process management has received much attention in the industrial engineering and management literature, and its benefits are well known. Much less has been written in the public sector management literature, and what has been written has been very...

...Rodney McAdam; John Donaghy Investigates the perceptions of staff in regard to critical success factors (CSFs) for successful BPR implementation in the public sector. The research methodology involved semi‐structured interviews and staff surveys within a large public sector organisation...