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Keywords: Public sector banks
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2012) 18 (4): 553–575.
Published: 20 July 2012
... and personal interviews with over 100 experts from leading banks selected using a structured questionnaire. Findings It was found that most of the public sector banks scored high on the continuity forces and relatively low on the change forces. Most of the private‐sector banks studied scored high...
