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Keywords: QFD
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Journal Articles
Effectiveness of QFD in a municipal administration process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 979–992.
Published: 05 September 2016
...Madhav Sinha; Narda B. Ocampo Jimenez; Roberto Baeza Serrato Purpose – The purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving: request for component support: family farming, urban...
Journal Articles
Internal customer satisfaction improvement with QFD technique
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 957–968.
Published: 05 September 2016
...Madhav Sinha; Hatice Camgöz-Akdağ; H. Pınar İmer; K. Nazlı Ergin Purpose – The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments...
