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Keywords: QFD
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 957–968.
Published: 05 September 2016
...Madhav Sinha; Hatice Camgöz-Akdağ; H. Pınar İmer; K. Nazlı Ergin Purpose – The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 979–992.
Published: 05 September 2016
...Madhav Sinha; Narda B. Ocampo Jimenez; Roberto Baeza Serrato Purpose – The purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving: request for component support: family farming, urban...
