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Keywords: Quality costs
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2015) 21 (6): 1206–1223.
Published: 02 November 2015
... of business, quality costs can be programmed, budgeted, measured and analysed to attain the objective of better quality at lower cost. The purpose of this paper is to formulate a decisive methodology to optimize total quality cost (TQC), comprehensively. Design/methodology/approach – The TQC borne...
