... encouraging results. Originality/value The proposed guiding framework has the merit of exploiting existing initiatives in the field of BP quality improvement. In addition, it customizes and optimizes the quality improvement process according to the particularities of each BP model. With respect...

... of value, the more sustainable the level of quality. Leadership Quality improvement Sustainable quality development Design thinking During the prototype phase, we conducted appreciative inquiry (AI) (Cooperider and Whitney, 2005) interviews with top leaders (Bäckström et al., 2017...

... of issues. Brian Palmquist can be contacted at: bpalmquist@shaw.ca 15 01 2017 19 04 2017 24 04 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Computer software Quality improvement Quality assurance Quality...

... by the institution. Design/methodology/approach – Stafford Beer’s approach of running the system on trial at five levels has been used to estimate system’s efficacy. The system analysis helped to identify lapses in the system as well as the leverage points for quality improvement. Six Sigma DMAIC tools have...

... Object constraint language Quality improvement Data security Systems software Trustworthy, secure software is a core ingredient of the modern world. Software is at the core of most business transactions. The world is a very hostile place and vulnerabilities in software will be exploited...

... representatives of the companies. Descriptive statistics were used in order to determine the level of process management adoption and the level of quality improvement. Exploratory and confirmatory factor analyses were also applied to extract the latent factors of process management and quality improvement...

... Emerald Group Publishing Limited 2006 Six sigma Customer services quality Quality improvement Service industries Jiju Antony can be contacted at: j.antony@gcal.ac.uk Administrative cost reductions in excess of $74,000 per annum. Opportunity gains in excess of $288,000 per...