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Keywords: Quality standard
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2008) 14 (6): 803–812.
Published: 07 November 2008
..., procedures, instructions, indicators, plans, etc.). © Emerald Group Publishing Limited 2008 Process management ISO 9000 series Quality standard The processes' approach in the ISO 9000:2000 is the pivotal element on which ISO invested in order to re‐launch the value of quality...
