... than four metrics: Computer software Quality improvement Quality assurance Quality management Quality systems For the first time since the advent of computers, tablets and smartphones, some field quality management software actually makes the day-to-day job of project staff easier...

...Jon Iden Purpose The purpose of this paper is to investigate whether investment in a quality system leads to process management. Do firms that have invested in documenting their processes in a quality system also manage their processes? Design/methodology/approach The research question...

... indications of ISO 9001: 2000. To this aim, a conceptual framework is proposed which integrates the core components of process management methodologies described in the literature. The framework is used to analyse the requirements of the new quality system standard and to evaluate the conceptual advancement...