Keywords: Queuing theory
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Journal Articles
Business Process Management Journal (2008) 14 (4): 471–482.
Published: 25 July 2008
... for simulation, and obtain rapid results without a detailed and time‐consuming simulation model. Ki‐Young Jeong can be contacted at: jeongk@uhcl.edu © Emerald Group Publishing Limited 2008 Simulation Knowledge management Business process re‐engineering Process management Queuing theory...

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