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Keywords: Returns
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Journal Articles
Assessing the impact of RFID and sensor technologies on the returns management of time‐sensitive products
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2010) 16 (6): 954–971.
Published: 09 November 2010
... by the question of to what extent the accuracy of information on product quality delivered by such technologies impacts the total recovered value that companies obtain from returned goods in an industry with time‐sensitive products. Design/methodology/approach The paper first presents a case study to examine...
