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Keywords: Routines
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (3): 652–670.
Published: 04 June 2018
..., meeting observations, and direct observation of participants. Findings From the analysis, it emerges that the impact of the performance appraisal routine on individual and group dynamics is the main determinant behind organizational inertia and resistance to change. In particular, the degree...
