Keywords: Scale development
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Journal Articles
Business Process Management Journal (2025) 31 (5): 1636–1662.
Published: 30 June 2025
.... Design/methodology/approach The paper follows a rigorous scale development process, which includes item generation, scale development, and purification. Validity and reliability tests were conducted using survey data from two sample sets of 485 and 459 SMEs in India. Findings The study identifies...
Journal Articles
Journal Articles
Business Process Management Journal (2020) 26 (1): 287–311.
Published: 23 September 2019
... The research methods were derived from the literature on scale development (Moore and Benbasat, 1991 ; Petter et al., 2007 ; Recker and Rosemann, 2010). We concluded that capabilities for managing business processes are formative rather than reflective (Table III). To transform capability...

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