...Mohammad Alnadi Purpose This study investigates the organisational and institutional factors that influence the successful implementation of digital service innovation (DSI) in logistics organisations and operations. Specifically, it seeks to develop an understanding of the mechanisms of how...

...Eduardo Luiz Braun; Giancarlo Medeiros Pereira; Miguel Afonso Sellitto; Miriam Borchardt Purpose The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial maintenance services. After five years...

...Mitchell M. Tseng; Ma Qinhai; Chuan‐Jun Su The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve...