...Eduardo Luiz Braun; Giancarlo Medeiros Pereira; Miguel Afonso Sellitto; Miriam Borchardt Purpose The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial maintenance services. After five years...

...Mitchell M. Tseng; Ma Qinhai; Chuan‐Jun Su The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve...