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Keywords: Service adaptation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2017) 23 (3): 623–644.
Published: 05 June 2017
.... Axiomatically, BDA can help FLEs in service delivery (Kiron and Shockley, 2011 ; Kiron et al., 2012), as it lessens service adaptation challenges (Di Mascio, 2010 ; Sony and Mekoth, 2014). These views about BDA (Dubey et al., 2015 ; Fosso Wamba et al., 2015 ; MGI, 2011) and its...
