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Keywords: Service controls
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Journal Articles
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (1): 295–328.
Published: 02 February 2018
... Customer integration Customer co-production Service controls In today’s globalised and rapidly changing world, services constitute an important element of the economy in both developed and developing countries (Roy et al., 2015). The service sector is categorised by the international...
