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Keywords: Service delivery systems
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Journal Articles
Process performance indicators in redesigning the patient care process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2011) 17 (6): 1012–1038.
Published: 08 November 2011
... department presentations admitted according to their category of urgency and percentage of category one elective patients admitted within 30 days that reflected the strategic objectives of public health care provision. Australia Hospital management Health care Service delivery systems Process...
Journal Articles
Online security evaluation process for new e‐services
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2007) 13 (2): 223–246.
Published: 24 April 2007
... Service delivery systems Online operations Electronic mail The advances in the information and communication technologies (ICT) have raised new opportunities for the implementation of novel applications and the provision of high‐quality services over global networks. The aim is to utilize...
