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Keywords: Service design
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 459–485.
Published: 07 January 2021
... concepts and tools from service design approach. Based on the literature, it was hypothesized that applying this process could improve perception of HRM service quality, perceived HRM service value, level of leader–member exchanges along with perceived organizational support, role clarity and role...
