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Keywords: Service efficiency
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Journal Articles
Driving service quality to digital success in operations through IoT adoption: insights from manufacturing and logistics services
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–25.
Published: 27 January 2026
... reliability Service efficiency Integration of Internet of Things (IoT) technologies into business operations has emerged as a key driver of digital transformation, enabling real-time data exchange, predictive analytics and automation (Elia et al., 2024 ; Piccoli et al., 2024...
