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Keywords: Service fulfillment
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Journal Articles
Driving service quality to digital success in operations through IoT adoption: insights from manufacturing and logistics services
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–25.
Published: 27 January 2026
... delivers actionable insights for firms seeking to leverage IoT for sustained competitive advantage through enhanced service quality. To address this, two research questions have been formulated, which are given as follows. Internet of Things (IoT) Quality management Service fulfillment Service...
