... operations Supplier relations Service industries Maintenance The nature of value and the process of value creation and co-creation are abundantly discussed in the literature (Vargo et al., 2008). In order to create value for a plethora of actors, the process of focusing activities...

... 2009 Offshore investments Outsourcing Globalization Services Service industries Rapidly advancing technologies, increasing globalization, shifting demographics and greater regulatory oversight are combining to create fundamental shifts in business environment – leading to new...

...Jiju Antony Purpose This paper attempts to demonstrate the power of six sigma, a disciplined approach to improving product, process or service quality, in the service industry. Design/methodology/approach The paper presents the basic features that characterize six sigma followed by a simple...

... research BPR Manufacturing Organizational development Service industries Considering the above discussion one can list a set of desirable elements in the definition of business process. That set of elements should comprise business process products, suppliers, customers, component activities...