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Keywords: Service operation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2012) 18 (6): 949–963.
Published: 02 November 2012
... their performance in relation to recovery dimensions. © Emerald Group Publishing Limited 2012 Service recovery Analytical hierarchy process Recovery performance Service operation Performance management Economic studies show that in Europe and the USA, more than 75 per cent of jobs...
