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Keywords: Service orientation
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (8): 1–24.
Published: 13 June 2020
...Albert Plugge; Shahrokh Nikou; Harry Bouwman Purpose Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services. Yet, little is known about the type of determinants...
