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Keywords: Service process delivery
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2025) 31 (5): 1736–1762.
Published: 11 March 2025
... process delivery Healthcare service Tone of voice Intention to use Warmth Competence Emotional receptivity Healthcare Medical Andrea Sestino is the corresponding author and can be contacted at: asestino@luiss.it 30 07 2024 23 11 2024 19 01 2025 © Emerald...
