...) and service quality (ServQ) of cloud computing significantly enhance PBPP, whereas system quality (SysQ) does not have a meaningful impact. Additionally, the perceived usefulness of AI amplifies the effects of SysQ and InfoQ on PBPP, emphasizing AI’s role in improving SME performance. Originality/value...

...Zyad M. Alzaydi; Ali Al-Hajla; Bang Nguyen; Chanaka Jayawardhena Purpose The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration. Specifically, this paper...

... Licensed re-use rights only Service quality Banking Analytical hierarchy process Quality function deployment Goal programming Service strategy Service quality excellence is central to global competitiveness. Intensive competition and the continuously increasing consumers’ demands have...

...Youseef Alotaibi; Fei Liu Purpose – The purpose of this paper is to investigate the impact of dividing the companies’ customers into different priority groups to be served according to their payment history and feedback on the business performance areas: service quality (SQ), business process...