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Keywords: Service ratio
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2015) 21 (4): 791–819.
Published: 06 July 2015
... approach can be used as a guide for manufacturer in the construction of an improvement road map and in the management of its deployment. The application cases enabled a number of positive results to be generated and measured on quantitative indicators such as service ratio for new products for which, one...
