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Keywords: Service reliability
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Journal Articles
Driving service quality to digital success in operations through IoT adoption: insights from manufacturing and logistics services
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–25.
Published: 27 January 2026
... implementation? RQ2. Do weak quality management practices neutralize or even reverse the expected benefits of IoT on service reliability, efficiency and fulfillment? The rapid advancement and adoption of IoT technologies have transformed operational landscapes across industries (Korepin...
