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Keywords: Service-based processes
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (5): 1435–1445.
Published: 29 May 2024
... in a service-based process. (2). Happy Path Analysis: Pareto law is suggested to identify the most frequent process variants. Findings This approach enables organizations to easily identify problematic cases and investigate bottlenecks when deviations from the standards occur. Originality/value...
