...Michael Leyer; Maximilian Hollmann Purpose – Many companies still use paper documents within their service processes, which is supposed to be inefficient, and a digitalisation of documents is a promising alternative. However, such a change is expensive and the process typically has to be adapted...

...Ajay Sharma; Patricia Loh Purpose The purpose of this paper is to examine key emerging trends in sourcing of business services. Design/methodology/approach The paper is primarily theoretical and observational. It is based on the author's review of major academic and managerial publications...