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Keywords: Social insurance organization
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (1): 107–128.
Published: 28 January 2014
... interviews of employees of a large Dutch social insurance organization that implemented a new and integrative business process management (BPM) system. Findings – The results show that specification of the participation context is of key importance for understanding the success of BPM implementation...
