...Stefano Biazzo Examines the problems, and the limitations, of the use of process mapping techniques in the light of sociotechnical experience in systems analysis. To do this, first, the fundamental characteristics of the various process mapping techniques are illustrated, highlighting how these can...

...Charles B. Keating; Abel A. Fernandez; Derya A. Jacobs; Paul Kauffmann This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have...

... of process, radical transformation and sociotechnics interaction, increasing the level of sharing and collaboration and reducing the number of sequences within organizational processes. Notes that these change forces provide direction and impetus to BPR‐based change initiatives. Describes a framework...