... of standardized business processes can be established and managed. Design/methodology/approach Building on a theory of standardization and on qualitative data, the authors suggest a “model of self-reinforcing business process management.” Findings Business process management consists of several phases...

...Björn Münstermann; Andreas Eckhardt; Tim Weitzel Purpose The purpose of this paper is to show if business process standardization (BPS) has an impact on business process performance and should be considered as both a valid business process management (BPM) measure and a regular driver of process...

... and differences in their styles cause variations in process output. If process master's (best performers in a process) ways of performing their own tasks can be well documented, then a company will be able to standardize its operating procedures in their best forms. And, when employees follow these procedures...

... ERP is an enterprise system that offers, to a certain extent, standard business solutions. This standardization is reinforced by two processes: ERP systems are generally implemented by intermediary IT organizations, mediating between the development of ERP‐standard software packages and specific...