... projects fail and current literature lacks a synthesis and comprehensive overview of factors that challenge the implementation of RPA, have an impact on success or failure of projects, or, play an enabling role in an RPA project. Hence, the purpose of this research is to identify key factors that should...

... nature, certain proposed value creation mechanisms and value targets fall beyond the scope and capabilities of PM as an analytical technique. Process mining Process mining impacts Business process management Balanced scorecard Success Impacts The process mining (PM) research field...

...Jiwat Ram; David Corkindale Purpose – The authors aim to examine the literature on enterprise resource planning (ERP) to establish whether the critical success factors (CSFs) for achieving stages of an ERP project have been empirically shown to be “critical”. Design/methodology/approach...

... and misused. Practical implications It is proposed that the concept of dual value‐creation and win‐win relationships are fundamental to successful implementation. However, the danger of implementing CRM in such a way as to lead customers to believe that they are worse off requires more research. Managers...

...Majed Al‐Mashari; Mohamed Zairi This paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups...

...Rodney McAdam; John Donaghy Investigates the perceptions of staff in regard to critical success factors (CSFs) for successful BPR implementation in the public sector. The research methodology involved semi‐structured interviews and staff surveys within a large public sector organisation...