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Keywords: Sufficient and necessary conditions analysis
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (8): 120–143.
Published: 29 May 2024
... and enhanced BPM capabilities Customer experience management Customer experience Sufficient and necessary conditions analysis One of the top business priorities in recent years is the enhancing of the customer experience (CX) (Klink et al., 2021). Moreover, customer experience management...
