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Keywords: Sustainable experiential ecosystem (SEE)
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (8): 210–229.
Published: 17 October 2023
... Environmental sustainability (ES) Customer experience (CX) Customer journey (CJ) Sustainable experiential ecosystem (SEE) The role of environmental sustainability (ES) in designing and delivering a successful customer experience (CX) is becoming a topic of discussion for both scholars and managers...
