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Keywords: System quality
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Journal Articles
Cloud computing adoption in SMEs: assessing the moderating role of AI on perceived business process performance through D&M model lens
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–20.
Published: 13 August 2025
...) and service quality (ServQ) of cloud computing significantly enhance PBPP, whereas system quality (SysQ) does not have a meaningful impact. Additionally, the perceived usefulness of AI amplifies the effects of SysQ and InfoQ on PBPP, emphasizing AI’s role in improving SME performance. Originality/value...
