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Keywords: Telecommunication services
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (4): 737–748.
Published: 19 July 2013
... and competitive positioning of the offerings (Chen and Popovich, 2003, p. 682). © Emerald Group Publishing Limited 2013 Customer satisfaction Customer retention Customer value Customer relationship management Brand loyalty Telecommunication services Mobile technology Iran...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2005) 11 (5): 559–572.
Published: 01 October 2005
... through collaborative electronic tools. © Emerald Group Publishing Limited 2005 Supply chain management Electronic commerce Innovation Telecommunication services The objective of this paper is to present an analysis of the impacts of electronic commerce on a core group of proactive...
