... democracy. The utilitarian aspects of the internet‐web, those of the universal telecommunications network, delivery vehicle, and a common development platform, render the compound a new societal infrastructure, with the consequent benefits and exposures. The opportunities, as well as vulnerabilities, need...

...Enrique Claver; José L. Gascó; Juan Llopis; Enrique A. López This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented towards total quality and the customer. The need...