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Keywords: Tension
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (1): 328–345.
Published: 06 October 2020
..., selective coding and theoretical coding over a three-year period. Findings In keeping with the dual nature of the change underway, a set of tensions were identified between pairs of opposite poles: manual vs automated, planned vs emergent and corporate vs site. The management of these tensions, which...
