... is to establish whether training provision raises the abilities of healthcare organisations (HCOs) to attain greater standards of QIP via a LO and KS. Design/methodology/approach A total of 240 responses, obtained from employees working at private HCOs in Jordan, comprised the valid dataset. Structural...

... organizational paths) were more obvious where leadership support proved to have a positive effect on continuous improvement, training, and customer involvement. Moreover, the significant and negative effects of the Lean practices studied on knowledge waste was also supported, including for example...

...Dharshani Thennakoon; Wasana Bandara; Erica French; Paul Mathiesen Purpose There is wide acknowledgment that training people from all levels of an organization in process management activities and “process thinking” is a major contributor to the success or failure, and sustainability of business...

... and implementation of knowledge has centered on the outside customer service and outside customer relationships. Little has been written about the use of knowledge to serve the training needs of the firm. This study combines the powerful competitive traits of a learning organization with knowledge management traits...