... cooperation through cognitive and affective trust. Additionally, it explores how entrepreneurial leadership in hotel general managers enhances these effects. Design/methodology/approach Data were collected from 313 franchisees in China using a survey approach. Hypotheses were tested using partial least...

...Ancy Gamage; Michael Muchiri; Sehrish Shahid; Tanzil Rashid Purpose This study draws on the Social Process of Leadership (SPL) to identify the necessary behavioural leadership characteristics for trust-building in virtual crisis environments. Design/methodology/approach The study employs...

...Changjoon Lee; Byoung-Chun Ha Purpose This study examines the relationship between trust, the investment model and logistics performance and the importance of commitment between companies in the supply chain. Furthermore, it analyzes satisfaction, quality of alternatives, investment size...

...Lara Agostini; Anna Nosella; Karen Venturini Purpose To hinder the high failure rate of strategic networks, recently scholars have concentrated on behavioral aspects such as trust, conflict management, resolution and commitment as fundamental antecedents of strategic network performance. Within...

... image, and trust that affect attitudes toward online shopping. Design/methodology/approach – A structured and self-administered online survey was employed targeting online shoppers of a reputable online retailer in Jordan; MarkaVIP. A sample of 273 of online shoppers was involved in the online...

... of trust with the vendor, system and consultant which has largely been ignored in the past. Design/methodology/approach The paper uses past literature and theoretical and conceptual framework development to illustrate a new conceptual model that incorporates critical success factors that have both been...

.... The authors further integrate concepts of fairness, trust and paradoxes of one‐to‐one marketing, which are little researched within customer management. As a result, the authors suggest eight propositions for improving the CRM scheme. Design/methodology/approach This paper reviews extant literatures...

...Ghada Refaat El Said; Galal H. Galal‐Edeen Purpose The purpose of this paper is to systematically research and characterise the cultural response of a particular culture in the use of e‐commerce systems. The research paper highlights the roles of trust, uncertainty avoidance (UA), internet store...

... the information systems and the interfirm governance literatures to develop a framework for the role of trust in the governance of extended enterprises. Design/methodology/approach This paper uses transaction cost economics (TCE) to identify the elements and stages of BPO relationships. This paper...

...Anupam Ghosh; Jane Fedorowicz Purpose The purpose of this paper is to provide and illustrate a framework for the role of governance mechanisms in information sharing among supply chain members. The importance of trust in governing interorganizational relationships is emphasized. Design...

... appears to substitute for some level of trust from an information systems perspective. In the case of the most mature technology (i.e. EDI), the results show that trust is related to fit with user needs. The implications of these findings for managers who wish to adopt and implement these SCM tools...