... 08 01 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Uncertainty Process management Contingency theory Information gathering Business process management (BPM) is an approach to increasing transparency, reducing costs...

...Sajad Fayezi; Ambika Zutshi; Andrew O’Loughlin Purpose – The purpose of this paper is to discuss how decisions regarding organisational flexibility can be improved through targeted resource allocation, by focusing on the supply chain's level of uncertainty exposure. Specifically, the issue...

...Robert T. Jones; Chuck Ryan Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm...