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Keywords: User-system cooperation
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Journal Articles
Business Process Management Journal (2016) 22 (3): 458–483.
Published: 06 June 2016
... explanations, which depict actors, activities, and constraints for a business process, have been found to increase the probability that users’ behavior is business process compliant. Less time may be needed to resolve a situation, which can result in very efficient user-system cooperation. Originality...

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