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Keywords: Value
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Journal Articles
From transactions to interactions: the value of co-creation processes within online brand consumer communities
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2020) 26 (4): 825–838.
Published: 09 May 2020
...Barry Ardley; Eleanor McIntosh; John McManus Purpose The aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory to analyse the member-to-member Adult Fans of Lego (AFOL) community...
Journal Articles
Determining the core activities in the order fulfillment process: an empirical application
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (1): 2–24.
Published: 28 January 2014
...Tomas F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose – This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and delivery of orders within the supply chain. This work...
