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Keywords: Voice of the customer
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 979–992.
Published: 05 September 2016
... Publishing Limited 2016 QFD Voice of the customer Municipal administration Rural development direction (DDR) Quality function deployment (QFD) is an important tool to develop and improve a process considering the customers’ requirements and satisfying them with the quality of products...
