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Keywords: Waiting time
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (6): 816–843.
Published: 28 October 2014
... time (BPT), business process cost (BPC) and customer satisfaction (CS). Design/methodology/approach – A new numerical model to improve CS service waiting time according to their priority queue class, particularly customers in the high priority queue class will be proposed. To validate...
