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Keywords: customer knowledge
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Journal Articles
Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (6): 1706–1733.
Published: 29 June 2023
... structures and ideas to remain competitive. It provides firms with a structured roadmap or methodology for conducting KCCS and making decisions leading to SCA. Business process reengineering BPR Digital transformation Knowledge management customer relationship management CRM customer knowledge...
Journal Articles
Leveraging customer knowledge to enhance process innovation: Moderating effects from market dynamics
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (2): 307–322.
Published: 12 July 2018
...Hung Nguyen; Norma Harrison Purpose Nowadays, companies compete and win based on the capabilities they can leverage across their supply chains. With unpredictable and turbulent business environment, supply chains are seeking to customer knowledge as sources of competitive advantage. The purpose...
