This reference work, in its third edition, is probably every reference librarian's dream book to have at the reference desk. It is meant to be used by library staff who are new to the reference desk, with no prior knowledge of any of the subject areas. It is an alphabetical compilation of just about every typical reference question there is, listing the most important information sources, both print and electronic. The entries are arranged by subject, beginning with some typical questions, followed by a “Where to Look” section that has everything from printed sources to statistics to directories to journals to websites and more. Some of the general subject entries include: Dates, Calendars and Anniversaries; Health and Healthcare; Information Technology; Jobs; Saints; Weather.
The introductions to the first, second and third editions are included, and there is an index as well. The General Sources section provides an insightful glance at how the book is organized. In the “Where to Look” section the authors begin with a listing of reference sources, then a number of almanacs and factbooks, followed by electronic resources. Encyclopedias are also mentioned, both print and electronic, as well as internet guides, including websites, web search services, metasearch services, web directories, regional search services, portals, aggregators, online enquiry services, telephone directories, and other sources (such as colleagues, leaflets, and the journal, Notes & Queries). Finally, a listing of tips and pitfalls for the beginning reference person are provided.
Another interesting section is “Homework”. After a listing of typical questions and considerations, the book provides URLs for homework guidelines, encyclopedias, websites, and tips and pitfalls. This is an excellent book for the librarian and non‐librarian who are just beginning training and/or duties on the reference desk.
