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Keywords: Customer satisfaction
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Journal Articles
Interlibrary Loan/Document Delivery and Customer Satisfaction: : Strategies for Redesigning Services
Journal:
Collection and Curation
Collection Building (1999) 18 (1): 42–43.
Published: 01 March 1999
...Richard J. Wood Weaver‐Myers , P.L., Stolt, W.A. and Fong, Y.S Edited by . Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services . New York : Haworth Press 1996 . 265 pp , ISBN: 078900304X $49.95 softback, also published...
