... of the users. To determine these preferences, library professionals can use several methods, such as user surveys, usage reports, and educated guessing. © Emerald Group Publishing Limited 2004 Journals Academic libraries User satisfaction Serials management Journals are an important part...

... be borrowed overnight or during weekends for home reading. Also, a list of such materials must be made available for users Edoka (2000). © Emerald Group Publishing Limited 2004 Reserve collections University libraries Academic libraries User satisfaction Nigeria The only research...

... also not be attentive to the cost of these services. In a study comparing user satisfaction with periodical expenses, Gyeszly (2001) deduced that library users are unaware of the high cost of providing simultaneous access to both print and electronic formats of the same journal. Once users become aware...

... development and by developing a firm commitment to service on the users’ terms. © MCB UP Limited 1996 Competences Internet Library users Technological change User satisfaction It is time to rethink reference functions in the light of ongoing technological change. Up until this time...