Facebook discussion of a crisis: authority communication and its relationship to citizens Available to Purchase

Päivi Tampere (MA, University of Jyväskylä, Finland, 2008) is a Doctoral Student at the Tallinn University, Estonia, a Lecturer of Organisational Communication and Public Relations at the Tallinn University, and a Communication Advisor at the Estonian Government Communication Unit. Her research focus is on risk and crisis communication, social media and authority-civilian relationships. Her articles have been published in Public Relations Review and Journal of Communication Management. She has been working on developing a crisis communication scorecard for public authorities within an international research project, CrisComScore, led the by University of Jyväskylä, and has been evaluating many national and international crisis management exercises, as well as acting as a Consultant in private sector

Kaja Tampere (PhD, University of Jyväskylä, Finland, 2003) is a Professor of Communication Management at the Institute of Communication, Tallinn University, Estonia. She has a long experience as a Communication Consultant and a Communication Manager in both public sector and private sector organisations. Her research has been published in Journal of Public Relations Research, the Central European Journal of Communication, and Discourse and Society, and she has written several book chapters on change communication, public relations in a transition society and social communication. Her current interests are the history of public relations, communication effectiveness, propaganda, environmental and health communication and CSR.

Vilma Luoma-Aho is a Professor of Organisational Communication & PR at the Department of Communication, University of Jyvaskyla, Finland. She has a Practitioner background working for an agency andthe public sector in Finland, and is the Editor of ProComma, the annual journal of the Finnish Association of Communication Professionals (ProCom). She has coined several concepts including faith-holders and hate-holders, and is the idea of “neutral reputation” for public sector organisations. Her research has been published in journals such as Public Relations Review, Corporate Reputation Review, Corporate Communications, and the Journal of Communication Management, and has written several chapters for international edited volumes on intangible assets, social capital and stakeholder relations. Her research focus is on the concept of engagement, stakeholder emotions, and the new hybrid forms of public relations. Currently she leads a research group studying the transparency of new forms of media advertising in an online environment.