The often forgotten, sometimes maligned area of technical communication within corporate communication is a critical area for teaching, learning and practice. This case book accompanies Technical Communication by Rebecca Burnett, although it could complement any technical training textbook.
Andrea Frantz offers a broad‐based collection of cases based on real world communication issues in actual organisations. She invites you to become a central player in the process of creating technical materials and suggests that, as you the readers respond to the information in each case, dissect contextual information, analyse the complexities of multi‐layered audiences, organise and write, you will enhance critical thinking skills in five key areas. These are: understanding the communicator’s work; developing the communicator’s tools; applying the communicator’s techniques; completing documents; and maintaining professional communication. Also available with the text is the InfoTrac College edition which is a fully searchable on‐line library giving students access to full text articles from over 600 periodicals which are updated daily – an excellent bundle option.
